Return policy

Return

You can return any item for a full refund within 14 days of receiving your original order. We provide free returns worldwide.

Complete and follow the instructions on the returns form and send your return using the return label, both these documents are found in your package*. Leave your return at your nearest access point, or call the carrier to schedule a pickup**. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

*If you have not received return documents, please contact customer service and they will send you new ones.

**Please note that if you choose to send your return with another carrier, the returned items remain your responsibility until arrival at our warehouse. We also will not refund you for these shipping charges, since we provide a free alternative.

 

For exchange or return send product to address:

PAKIPOINT OÜ

Pärnu mnt 142

Tallinn, Estonia

11317

Once we have received and processed your return we will notify you via email that you have been refunded. We will refund the price you paid for your item, including sale items back to your original payment method. It can take up to 14 business days until the transaction is visible on your bank statement. Unfortunately, we cannot refund extra charges such as taxes and duties that may have been collected upon delivery, please contact your local customs office to issue a refund for these fees.

Parcels that have been refused by the receiver failed attempted delivery or have not been collected from the access point in time, will be charged with a return fee. This fee is €30 or equivalent in another currency.

Return Policy

If you live within the EU and are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item. You will receive a full refund for the item, excluding the initial cost of delivery. We’ll give you a full refund within 14 days by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. We will send you a return form with your order. If you accidentally did not receive one or lost it, you can download it via this link. We will confirm your returns by email. If you live outside the EU 30 days applies.

  • Products must be returned within 14 days after the order has been received. Outside EU 30 days applies.
  • Products must be in their original condition.
  • All returns must include the original packaging.

Exchange Policy

If you would like a different style, size or color – simply return your unwanted item and place a new order online. We will issue a full refund for your original order upon receiving the return at our warehouse.

Customers wishing to exchange goods in an already placed or delivered order, we ask customers to return the goods wished to be exchanged and place a new order for the correct item(s). In the event of questions or assistance please contact our customer service.

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